Tickets & support

Tickets, departments, knowledgebase and news.

Every route is called through the gateway https://api.tino.vn/v1 with Authorization: Bearer <token>; see Calling the Tino API.

Method	Path	Name	Scope
`GET`	`/v1/knowledgebase`	Knowledge base categories	`tickets:read`
`GET`	`/v1/knowledgebase/@category_id`	Articles in a category	`tickets:read`
`GET`	`/v1/knowledgebase/article/@article_id`	Knowledge base article	`tickets:read`
`GET`	`/v1/news`	List news	`tickets:read`
`GET`	`/v1/news/@news_id`	News details	`tickets:read`
`GET`	`/v1/ticket/attachment/@file`	Download ticket attachment	`tickets:read`
`GET`	`/v1/ticket/departments`	Support departments	`tickets:read`
`GET`	`/v1/tickets`	List tickets	`tickets:read`
`POST`	`/v1/tickets`	Create ticket	`tickets:write`
`GET`	`/v1/tickets/@number`	Ticket details	`tickets:read`
`POST`	`/v1/tickets/@number`	Reply to ticket	`tickets:write`
`PUT`	`/v1/tickets/@number/close`	Close ticket	`tickets:write`
`PUT`	`/v1/tickets/@number/open`	Reopen ticket	`tickets:write`