/v1/ticketsCreate ticket
Create a new support ticket. Returns the ticket number in the ticket field (not ticket_number), for example {"ticket": 886174}; use this number as @number in the other ticket routes.
Call it through the gateway https://api.tino.vn/v1 with a token that has the tickets:write scope; see Calling the Tino API.
Authentication
Send the token in the header Authorization:
Authorization: Bearer <token>
Tokens that can call it: app tokens (tinoat_, Sign in with Tino) or personal API tokens (tinopat_).
Scopes
tickets:writeCreate and reply to tickets
Parameters
Body (JSON)
| Name | Type | Required | Description |
|---|---|---|---|
dept_id | integer | Optional | Department id |
subject | string | Optional | Ticket subject |
body | string | Optional | Ticket message |
Response
The route's JSON answer, in the same shape as UserAPI returns it (Personal data). Live sample from a test account with personal data masked; long arrays and strings are trimmed (… N more item(s), … N more line(s)).
Error codes
| Error code | Description |
|---|---|
401 · invalid_token | The token is wrong, expired or revoked. |
403 · insufficient_scope | The token lacks the tickets:write scope. |
403 · ip_not_allowed | A personal API token called from an IP outside its allow-list. |
Business errors of a route usually come as HTTP 200 with {"error": ["<code>"]}; see common error codes.