# Tickets & support

Tickets, departments, knowledgebase and news.

Every route is called through the gateway `https://api.tino.vn/v1` with `Authorization: Bearer <token>`; see [Calling the Tino API](/en/docs/api).

## Tickets & support

| Method | Path | Name | Scope |
| --- | --- | --- | --- |
| `GET` | `/v1/knowledgebase` | [Knowledge base categories](/en/docs/api/get-knowledgebase) | `tickets:read` |
| `GET` | `/v1/knowledgebase/@category_id` | [Articles in a category](/en/docs/api/get-knowledgebase-category-id) | `tickets:read` |
| `GET` | `/v1/knowledgebase/article/@article_id` | [Knowledge base article](/en/docs/api/get-knowledgebase-article-article-id) | `tickets:read` |
| `GET` | `/v1/news` | [List news](/en/docs/api/get-news) | `tickets:read` |
| `GET` | `/v1/news/@news_id` | [News details](/en/docs/api/get-news-news-id) | `tickets:read` |
| `GET` | `/v1/ticket/attachment/@file` | [Download ticket attachment](/en/docs/api/get-ticket-attachment-file) | `tickets:read` |
| `GET` | `/v1/ticket/departments` | [Support departments](/en/docs/api/get-ticket-departments) | `tickets:read` |
| `GET` | `/v1/tickets` | [List tickets](/en/docs/api/get-tickets) | `tickets:read` |
| `POST` | `/v1/tickets` | [Create ticket](/en/docs/api/post-tickets) | `tickets:write` |
| `GET` | `/v1/tickets/@number` | [Ticket details](/en/docs/api/get-tickets-number) | `tickets:read` |
| `POST` | `/v1/tickets/@number` | [Reply to ticket](/en/docs/api/post-tickets-number) | `tickets:write` |
| `PUT` | `/v1/tickets/@number/close` | [Close ticket](/en/docs/api/put-tickets-number-close) | `tickets:write` |
| `PUT` | `/v1/tickets/@number/open` | [Reopen ticket](/en/docs/api/put-tickets-number-open) | `tickets:write` |