# Ticket details

`GET /v1/tickets/@number` · scope `tickets:read`

Ticket content and all replies.

## HTTP request

| Item | Value |
| --- | --- |
| URL | `https://api.tino.vn/v1/tickets/@number` |
| Method | `GET` |
| Scope | `tickets:read` |
| Header | `Authorization: Bearer <token>` |
| Content-Type | — (no body) |
| Tokens that can call it | app tokens (`tinoat_`), personal API tokens (`tinopat_`) |

## Parameters

| Name | In | Type | Required | Description |
| --- | --- | --- | --- | --- |
| `number` | path | integer | yes | Ticket number |

## Example request

```bash
curl "https://api.tino.vn/v1/tickets/400001" \
  -H "Authorization: Bearer $TINO_TOKEN"
```

`$TINO_TOKEN` is a token with the scope `tickets:read`. Path parameters in the example are sample values.

SDK ([SDK & examples](/en/docs/sdk)): Python `client.support.get_ticket(number)`, Node.js `await client.support.getTicket(number);`, PHP `$client->support->getTicket($number);`.

## Example response

```json
{
 "ticket": {
  "date": "2026-07-24 10:00:00",
  "ticket_number": "400001",
  "name": "Nguyen Van A",
  "email": "user@example.com",
  "subject": "test example.org",
  "body": "Nơi tiếp nhận những yêu cầu hỗ trợ bản khai, xác thực tên miền. Khách hàng có thể liên hệ trực tiếp qua hotline 0364.333.333 nhấn phím 2",
  "status": "Closed",
  "client_read": "1",
  "type": "Email",
  "deptname": "Phòng hỗ trợ kỹ thuật",
  "attachments": []
 },
 "replies": []
}
```

Live sample from a test account with personal data masked; long arrays and strings are trimmed (`… N more item(s)`, `… N more line(s)`).